Shipping Policy

This Shipping Policy outlines the official processing standards, delivery timelines, tariff liability rules, and shipping related specifications for all orders placed on our website. The purpose of this policy is to provide customers with clear, transparent, and standardized shipping service guidelines, ensuring every order can be processed, transported, and delivered in an orderly and predictable manner. All customers who place orders on this website shall be deemed to have read, understood, and fully accepted all terms of this Shipping Policy.

1. Order Processing Standards

All successfully paid orders will enter our official warehouse processing queue immediately after payment confirmation. Our warehouse team strictly follows standardized product inspection, packaging, and outbound procedures to ensure that all skincare products are intact, well-packaged, and meet quality delivery standards before shipment. All orders will be processed and dispatched within a unified processing cycle to ensure orderly and efficient order arrangement.

During the order processing period, we will conduct comprehensive checks on product specifications, quantities, and packaging conditions to avoid delivery errors, product damage, or missing items. We maintain strict warehouse management standards to ensure the stability and accuracy of every order shipment.

2. Delivery Timeframe

We adopt a stable and mature global cross-border logistics system to provide reliable delivery services for all customers. After the order is dispatched from the warehouse, the package will go through standardized transportation, customs clearance and local distribution procedures. The overall delivery cycle is stable and predictable, covering a conventional delivery time range to most regional destinations.

Please note that individual orders may encounter slight delivery delays due to objective factors including regional customs inspection arrangements, local logistics distribution adjustments, and unexpected environmental factors. Within the controllable business scope, we will actively track the logistics status of all orders to ensure that packages can be delivered to customers in the shortest possible time under normal circumstances.

3. Customs and Tariff Liability

To create a worry-free shopping experience for customers, we undertake all tariff and customs-related responsibilities and costs incurred during the cross-border transportation process. All customs duties, inspection fees, and other related charges generated during package customs clearance shall be fully borne by our platform.

Customers will not bear any additional customs fees, tariff charges or cross-border handling fees of any kind. There will be no unexpected cost supplements or hidden charges during the entire customs clearance and delivery process. All tariff-related risks and procedural responsibilities are independently undertaken by our side, ensuring that customers only pay the product price displayed on the website during the whole shopping process.

4. Logistics Tracking and Delivery Instructions

After the order is successfully shipped, we will update the corresponding logistics tracking information in a timely manner. Customers can check the real-time transportation status and delivery progress of the package through the official logistics tracking channel. We recommend customers to fill in accurate and complete recipient information, including detailed delivery address and valid contact information, to ensure smooth package delivery.

In case of abnormal logistics situations such as delayed update of logistics information, package detention, or delivery address abnormality, customers can feedback through our official customer service channel. We will timely verify the logistics status and provide effective solutions to ensure the normal delivery of orders.

5. Undeliverable and Returned Packages

If the package cannot be delivered successfully due to incorrect customer filling of address information, long-term unclaimed packages, or personal refusal to sign for the package without valid reasons, the package will be returned in accordance with the logistics rules. For abnormal delivery problems caused by customer personal reasons, we will follow the unified after-sales processing standard to handle subsequent order problems.

If the package cannot be delivered normally due to logistics abnormalities, customs policy adjustments and other objective factors, we will actively communicate and coordinate to solve the problem, and provide reasonable follow-up solutions for customers in combination with the actual order situation.

6. Policy Updates

We reserve the right to adjust and optimize the content of this Shipping Policy according to logistics service upgrades, industry rule changes and business development needs. All updated policy terms will be displayed on the official website in a timely manner, and the latest published content shall prevail.

Continued use of the website’s shopping service after the policy update means that you accept and agree to the adjusted shipping rules.

7. Contact Us

If you have any questions about order processing, delivery cycle, customs clearance rules, logistics tracking and other shipping related issues, please contact us through the Contact Us page on our official website. Our professional service team will provide you with accurate interpretation and efficient assistance.

$4.50; ~~$15.00~~; $4.50
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