Refund Policy

This Refund Policy clearly defines the standardized rules for returns, refunds, order cancellations, and fund processing for all orders placed on our website. The policy is formulated to provide transparent, fair, and customer-friendly after-sales service for all users, ensuring every shopping experience is protected by complete and consistent service standards. By placing an order and using our website services, all customers confirm that they fully understand and accept all terms stated in this Refund Policy.

1. General Refund Eligibility

We maintain a customer-oriented after-sales system and support returns and refunds for most skincare products purchased on our site. All customers are entitled to apply for a return and refund request within a valid return window after receiving their orders. This flexible refund rule is designed to respect individual skin differences, personal usage preferences, and diverse shopping experiences.

Refund applications are acceptable for multiple reasonable scenarios, including but not limited to unsatisfactory product experience, improper product suitability for personal skin conditions, unopened and unused products that customers no longer need, products with damaged packaging during transportation, incorrect item delivery, and other non-malicious personal or objective reasons. We adhere to a lenient verification standard for user refund applications to fully protect customer shopping rights.

2. Return and Refund Processing Timeline

All return applications must be submitted within the valid return period after customers receive their packages. Once customers complete the online return application and send back the eligible products following the official return process, our professional after-sales team will conduct product inspection and application verification in a timely manner.

After the returned items are received, checked, and confirmed to meet return requirements, we will initiate the official refund process. All valid refunds will be fully processed within a unified processing cycle. The entire refund procedure is standardized and efficient to ensure customers can recover their payment funds in the shortest reasonable time.

3. Shipping and Cost Liability for Returns

Our website provides free worldwide shipping for all new orders during the purchase process, with zero shipping fees and zero tariff costs borne by customers. For return orders, the cost liability follows a standardized and reasonable rule. Customers are responsible for the return shipping fees when initiating a voluntary return due to personal preference, skin adaptation problems, or other personal reasons.

If the return is caused by our official responsibility, including incorrect product delivery, defective products, or severe packaging damage caused by logistics, we will bear the corresponding return-related costs. No hidden fees or additional deduction items will be generated during the refund process. All refund amounts are calculated based on the actual order payment amount, ensuring fair and transparent fund settlement.

4. Refund Method and Settlement Currency

All transactions on our website adopt a unified settlement currency. All orders, discounts, and refund records are calculated and settled in USD uniformly. After the refund application is approved, the funds will be returned to the customer’s original payment account through the original payment channel.

The refund amount corresponds to the actual payment amount of the customer’s order. No arbitrary deduction, service fee, or handling fee will be deducted from the valid refund. The arrival time of the refunded funds may have a slight floating gap depending on the processing rules of different payment platforms, which is beyond our control. We will complete all internal refund operations strictly in accordance with the official processing cycle.

5. Ineligible Refund Situations

To ensure the fairness of platform after-sales rules for all customers, partial situations do not support return and refund applications. Invalid refund scenarios include malicious multiple returns, returns of products that have been severely used, damaged, or altered artificially beyond normal trial use, returns of products that exceed the valid return application period, and abnormal order transactions with non-genuine shopping purposes.

We reserve the right to reject refund applications that do not comply with official rules. For all ineligible applications, our after-sales team will provide clear and detailed explanation feedback to ensure every processing result is reasonable and transparent.

6. Order Cancellation Rules

Customers can apply for order cancellation before the order is shipped. All unshipped orders support free cancellation without any handling fees. Once the order enters the warehouse processing and shipping process, the order cannot be cancelled actively. Customers can initiate a return application after receiving the package in accordance with the return policy rules.

7. Policy Updates and Interpretation

We reserve the right to optimize and adjust the content of this Refund Policy according to service iteration and user demand changes, so as to maintain the rationality and comprehensiveness of after-sales rules. All updated terms will be displayed on the official website in a timely manner, and the latest published policy content shall prevail.

Continued use of our website shopping services after policy updates is regarded as automatic recognition and acceptance of the adjusted refund terms.

8. Contact Support

If you have any questions about return conditions, refund progress, cost settlement, order cancellation, and other after-sales problems, please contact our customer service team through the Contact Us page on our official website. Our team will provide professional guidance, accurate policy interpretation, and efficient problem solving for all your after-sales inquiries.

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